Last Updated: December 2025

Glow Sister Sister Empowerment Hub (“we,” “our,” or “us”) is committed to protecting the privacy, dignity, and personal information of everyone who visits our website, participates in our programs, or engages with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy laws.

1. Information We Collect

We may collect personal information in the following ways:

a) Information You Provide Voluntarily

• Name, email address, phone number, and mailing address

• Program registration details

• Donation and payment-related information (processed securely by third-party providers)

• Volunteer or mentorship application details

• Messages submitted through contact or inquiry forms

b) Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on the website

• Device and usage data through cookies or similar technologies

We do not knowingly collect personal information from children without parental or guardian consent.

2. How We Use Your Information

We use collected information to:

• Deliver and manage our programs and services

• Communicate important updates, confirmations, and opportunities

• Process donations and issue receipts

• Respond to inquiries and support requests

• Improve website functionality and user experience

• Meet legal, regulatory, and reporting obligations

We only collect and use personal information for purposes that are reasonable and necessary to support our mission.

3. Consent

By using our website or submitting personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade personal information.

We may share information only:

• With trusted service providers who assist us in operating our website, programs, or payment processing

• When required by law or legal process

• To protect the safety, rights, or property of participants, staff, or the public

All third-party partners are expected to adhere to appropriate privacy and security standards.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, or disclosure. While no method of transmission is completely secure, we continuously review and improve our safeguards.

6. Cookies and Analytics

Our website may use cookies or analytics tools to understand website traffic and improve user experience. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Access and Correction

You have the right to request access to, or correction of, your personal information held by us. Requests can be made by contacting us using the details below.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle personal information, please contact us:

Glow Sister Sister Empowerment Hub

This Privacy Policy reflects our commitment to transparency, safety, and respect for the communities we serve.